Service site to simplify customer repairs

Developer and manufacturer of reliable computers for demanding environments, JLT Mobile Computers, is expanding its customer service and support capabilities in the US market. With the strengthened service offering, JLT is set up to better support its growing US customer base today and in future.

The new JLT service site near Atlanta, Georgia, offers repair and maintenance services for third-party products, including barcode scanners and label printers as well as rugged computers and tablets from most manufacturers, including Honeywell, Zebra, LXE and Intermec. Customers benefit from a single point of contact through JLT and can manage their entire fleet of Auto-ID equipment in the new JLT RepairEngine online maintenance management tool, resulting in decreased overall maintenance costs and more effective operations.

JLT RepairEngine aims to simplify repair handling and device maintenance for JLT’s customers and partners. The easy-to-use web tool gives users the ability to not only start and track repairs 24/7, but also manage all of their rugged IT products and related hardware. Customers will get detailed analytics that provide key insights into the health and status of their hardware deployment and that enable them to spot and rectify trends promptly. Other benefits and features include: easier and time-saving RMA handling; smart-search functionality, using serial number or model; tracking of ongoing repairs with status and location; and reports and dashboards of device status and repair history.

Since establishing its US subsidiary at the end of 2014, JLT’s US business has significantly outpaced the industry. JLT hopes that the new scalable service offering will enable it to fuel and support further expansion in the Americas.